Improve engagement in weekly promotion campaigns
Background
To strengthen Newegg’s marketplace campaigns, I redesigned the weekly promotions page to improve visibility for non-featured deals that were often ignored. Using Crazy Egg heatmaps and Google Analytics, I identified that only 5% of customers scrolled past the featured section, leaving over 80% of negotiated promotions unseen. By introducing visual category anchors and testing a floating preview bar, I lifted scroll depth to over 30% and increased mid-page click-through from 12% to 15%, giving merchandisers’ deals more exposure and improving campaign performance.
Objective
- Encourage users to scroll past the featured section and discover more promotions
- Increase visibility and engagement for second-tier deals negotiated by merchandisers
- Leverage data (Crazy Egg, Google Analytics) to validate assumptions and guide design
- Improve click-through rates on mid- and lower-page content
- Experiment with lightweight UI solutions without requiring major engineering investment
- Balance business goals (merchandiser sales) with customer browsing behaviors
Main Practice
UX design / Data-driven design / Interaction design / A/B testing / Cross-functional collaboration / Visual design / Frontend implementation / E-commerce optimization
Tools
Photoshop / Illustrator
Role
Web Designer
Collaboration
- Director of Merchandising and Marketing
- Email Marketing Team
- Merchandising Team
- UX and Development Team
Improve engagement in weekly promotion campaigns
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